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Operations Specialist Client Experience - REMOTE JOB, Full-Time



Full Job Description

Position Overview:

The Client Experience (CX) Operations Specialist is responsible for supporting the rest of the CX team as they partner with our payer clients to achieve mutual success. We are looking for someone who is excited to solve problems, act quickly and support the Technical Client Experience Managers (TCXM’s) in proactively giving our clients the best experience possible. This role does not have direct responsibility for clients.

Key responsibilities:

  • Provide timely, accurate and polite responses to requests from internal stakeholders including TCXM’s, Sales Account Managers, Implementation and other teams

  • Manage special projects driven internally by the CX organization or as a participant in projects led by other departments, provide related information and guidance to TCXM’s, collect cross-functional approvals

  • Build and utilize an internal network of key contacts for communication and alignment

  • Maintain a thorough understanding of the client landscape, products and initiatives

  • Support technical training and education efforts in cooperation with Training Manager as needed

  • Flex to support business priorities as needed

  • Create a friendly and fun environment for peers and co-workers

Professional experience:

  • 1-2 years healthcare Industry experience preferred

  • Customer service experience preferred

  • Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, etc.

  • Basic data skills, ability to use text editors preferred


  • Bachelor’s degree preferred

Work environment:

  • Sitting at desk or meetings, or standing for long periods of time

  • Occasional travel required

  • Work long hours and flexible schedule when needed

  • Use standard office equipment



As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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