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National Support Specialist Supervisor at Numotion - REMOTE JOB, Full-Time



Numotion

Remote


Why Numotion?

By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. In addition, with the ability to work with Medicare, Medicaid and most health insurance plans, we have an even larger base of individuals with whom we can work. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely.


SUMMARY OF RESPONSIBILITY:

The NSS Supervisor is responsible for the overall day to day operations of the Regional NSS group by providing direct supervision to the Regional NSS employees. This position ensures the timely delivery of quality support through process monitoring, ongoing staff development and ensuring Numotion procedures meet internal and external requirements.


Essential Functions:

  • Drives CRT 2.0initiatives, provides training, reduction of waste in the process and lead the implementation and sustaining of improvements and standards.

  • Collaborates with leader on acquisition activities and implements a plan for integration of OIP

  • Leads team to drive quality orders and quality initiatives throughout the organization

  • Interview, hire, mentor and train Regional NSS employees

  • Directly supervises Regional NSS assigned employees; perform corrective actions as necessary, and in collaboration with Human Resources.

  • Leads team to drive cycle time reduction initiatives as required throughout the organization.

  • Respond to all internal customers in a timely & professional manner

  • Drive compliance in accordance with the organization’s policies and applicable laws.

  • Develop & execute plans to facilitate achievement of Company Goals


Other Functions:

  • Supports CRT 2.0 in ensuring CRT messaging, process changes, and system enhancements are communicated and implemented across the organization.

  • Supervises the execution of OIP, training, and integration during acquisitions.

  • Perform related duties as required.

  • The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.


QUALIFICATIONS AND COMPETENCIES:

  • Bachelor’s degree in management or related discipline required.

  • Two years of order processing related experience required.

  • Minimum four years of related management experience required

  • Proficiency in Microsoft Office Suite required.

  • Ability to work in a fast-paced environment and juggle multiple priorities.

  • Able to think quickly, assess a situation and make a sound decision.

  • Able to use technology to optimize efficiency and effectiveness.

  • Solid written and verbal communication, listening, organization and priority setting skills.

  • Listens well and retains instructions; accepts constructive feedback from supervisor.

  • A track record of being consistent with attendance and prompt arrival at work and meetings.

  • Solid critical thinking and problem solving skills.

  • Excellent analytical, mathematical, and computations skills.

  • Assertive, self-directed; able to work without supervision.

  • Ability to perform job with integrity and values consistent with the Numotion Mission.


Numotion’s compensation package includes a competitive salary including a comprehensive benefit package, with medical/dental/vision insurance, a 401(k) plan with a company match, and so much more!


Numotion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.



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