Full Job Description
Job Description Summary
As a full-time Admissions Consultant with Liberty University’s Online Enrollment Team, you’ll have the opportunity to work from home or from our office. You’ll get to recruit and encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.
Essential Functions and Responsibilities
1. Converting prospective students to qualified applicants for Liberty University Online programs of study.
2. Handling a large number of outbound calls from prospective students who have requested information on a variety of graduate and undergraduate programs offered through Liberty University Online.
3. Counseling and qualifying prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, licensure and military-related issues.
4. Answering questions of a complex nature regarding the University’s admission policies.
5. Utilizing the information management systems required to perform contacts and record necessary information.
6. Identifying new and innovative ways to become more effective and efficient in new student recruiting and new student services.
7. Implementing daily and weekly feedback from the Management Team on ways to improve and develop.
8. Meeting or exceeding departmental key performance indicators.
Qualifications, Credentials, and Competencies
A high school diploma and customer service/sales experience is required. Ability to work first/second shifts, rotating Saturdays, and occasional overtime. Ability to utilize Microsoft Word, Excel, and Outlook. A bachelor's degree and previous experience in a contact center is preferred.
Ability to respond to emails/phone calls within 24 hours. Use reason and sound judgment to help students overcome obstacles preventing their continued enrollment and completion of degree. Demonstrated leadership, interpersonal skills, and commitment to high professional ethical standards and a diverse workplace. Regularly required to stand, walk, sit for extended periods of time for deskwork and lift 10 pounds or less.
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