Financial Aid Advisor - REMOTE JOB, Full-Time
Auguste Escoffier School of Culinary Arts
Remote
Full Job Description
Description:
Auguste Escoffier School of Culinary Arts is a leading accredited provider of online and campus-based culinary training and education. The school's professional programs offer the proven combination of a classic and contemporary approach to modern industry skills training as well as a sustainability-centered and business-focused curriculum. Professional programs in Culinary Arts and Pastry Arts are available online and at ground campuses in Austin, Texas, and Boulder, Colorado. Escoffier also offers enthusiast training online and on ground. If you're looking for a dynamic, fast-paced growth opportunity, we'd like to hear from you. Learn more about us at www.escoffier.edu
The Financial Aid Advisor is responsible for assisting students in navigating the setup of aid to help cover their tuition. This consists of, but is not limited to, guiding students through relevant applications, calculating eligibility, and counseling students on how that eligibility affects their education.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides exceptional customer service for students and staff:
Keeps 72-hour contact with all unpackaged students;
Responds to all communication (Voicemail, Email, IM) within 24 business hours;
Shows promptly for scheduled meetings and calls;
Remains available and prepared to field incoming communication;
Communicates to students in a professional manner;
Fosters an engaged working relationship with institution counterparts
Counsels students, parents, and other interested parties on the availability of financial aid programs:
Understands what programs are available and the requirements for each;
Be able to articulate technical topics in a relatable fashion;
Explores and explains all relative options;
Pursues understanding over delivery of information
Is a steward of the Student Finance Department;
Keep sensitive information safe and secure;
Successfully implement new procedures
Analyze and calculate awards accurately
Collect and store appropriate documents
Other duties as required or assigned.
QUALIFICATIONS
High School Degree or equivalent, Associate degree preferred
Prior financial aid experience a plus
KNOWLEDGE, SKILLS AND ABILITIES
Communication Skills
Detail Oriented
Time-Management Skills
Organizational Skills
Team-oriented
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to
Computer proficiency in Microsoft Office Products (Word, Excel, etc.)
PHYSICAL DEMANDS
Nature of work requires an ability to operate standard business equipment. Siting for long periods of time; up to 8 hours of computer and/or phone work daily.
WORKING CONDITIONS
Majority of work is performed in a general office environment.
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