Full Job Description
*We are currently providing virtual training and the option to work full-time from home or work full-time on-site in our Orlando office.
Exciting customer relations position available supporting CVS retail stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company vision, mission, and values. Must have superb customer service skills to assist customers in an inbound customer contact center setting.
In this role, you will serve as a customer advocate when researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism.
Pay Range The typical pay range for this role is: Minimum: 17.00 Maximum: 27.90
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications -Must have a minimum of 1 consecutive year experience in customer service. -Excellent communication, organization and follow up skills. -Ability to articulate program details to customers over the telephone and in writing. -Strong PC skills along with the ability to toggle from different applications. -Microsoft (MS) Windows-based applications and MS Office proficiency. -Flexibility in work schedule and ability to complete paid company training program.
Preferred Qualifications -Bilingual in Spanish -Florida Pharmacy Technician License -Prior inbound Call Center experience -Previous experience working from home a plus -Prior retail experience or Pharmacy experience
Education Verifiable High School diploma, GED or equivalent experience.
Business Overview Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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