Customer Service Associate - $49,750-$56,850, REMOTE, FT & PT, NO EXPERIENCE REQUIRED
Updated: Jan 16
Southern Hospitality Services, LLC Remote
$49,750 - $56,850 a year - Full-time, Part-time
Full Job Description
We are seeking an enthusiastic individual to fill a remote Customer Service Associate position within our team. As a Customer Service Associate, you will be responsible for assisting customers while providing the exceptional service we are known for in the industry! This position is great for individuals with or without prior experience, that love helping others, and can be done part or full time. The Customer Service Associate will be working in a high performance, customer-focused team environment, and will be responsible for several tasks. If this sounds like you, then we would love for you to apply!
The Customer Service Associate (CSA) will be responsible for the following roles:
Providing information and support to customers regarding products/services
Manage large amount of incoming calls, and time sensitive responses required
Inform customers of specials, deals, or promotions when available
Take appropriate detailed notes regarding customers request/needs to ensure accuracy
Attend required ongoing trainings, including zoom calls with team members
Maintain a positive, customer-oriented culture in the workplace
Work in harmony with other team members and leadership
Accurately handle customer funds, maintaining proper documentation of transactions
Must be able to multi-task, and adapt to changes
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Be able to effectively problem solve, with a can-do attitude
Meet weekly with senior leadership
Navigate through multiple systems and programs
Work with team leadership to ensure property customer service
Assist with the placement of orders, refunds, and or exchanges
Participate in ongoing training and skill development activities
Provide exceptional service, whether interpersonal, verbal, or written
Maintain a quiet distraction free office space
Guide customers through the planning process, and various packages
Contribute to team effort by accomplishing related results as needed
Assist with generating sales leads - and providing them to our sales department
Respond promptly to customer questions, concerns, and complaints in a professional and timely fashion
Go the extra mile, providing amazing service
Requirements:
Be at least 18 years of age, or older
Legally authorized to work within the United States
Computer with reliable internet connection
Effective with communication (verbal and written)
Outgoing personality, with a passion for service
Prior customer service experience highly encouraged, but not required
Experience in sales or customer service positions is a plus
Familiarity with interactive learning activities
Excellent communication and presentation skills
Additional certification in training is a plus
Benefits:
Amazing team culture in the workplace
Growth potentials, with additional benefits
Access to exclusive benefits and perks within the industry
Insurance options
Flexible schedules
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