Customer Experience Agent at Lawyer.com - REMOTE JOB, $35,000 - $65,000/yr, URGENTLY HIRING
Lawyer.com
Remote
Full Job Description
Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading database of over 2 million lawyers in 60 countries, operate high volume transactional email platforms and handle thousands of calls per week on our custom phone platform. Our intuitive brand 'Lawyer.com', backed by spokesperson Lindsay Lohan, is rapidly gaining recognition among lawyers and consumers and we are well-positioned in the $200 Billion U.S. legal services market.
What you'll receive...
Pay: $16 per hour for two weeks during training. Following training pay by action $35,000 to $65,000 date range. Remote Independent Contractor/1099 Position.
Availability: Looking for availability for
Monday - Friday 8am-430pm EST, 9am-530pm EST, 930am-6pm, 10am-630pm EST, 11am-730, 12pm-830pm, 1230pm-9pm, and 1pm-930pm EST Tuesday -Saturday 11am-730pm or 1130am-8pm EST
Sun -Thursday 11am-730pm EST or 1130am-8pm EST
Must be able to train week day 9:30 am to 5 pm EST.
Training: Two weeks of paid training at $16/hour, as well as on-going training to help you develop in your role and career.
Support: You’re home but not alone! We use a company-wide instant message software. The whole team is available real-time to help you be successful.
What you'll do...
Provide service to customers calling for legal assistance throughout the day Utilize technology to service incoming consumer inquiries Multitask in a fast-paced environment Successfully interact with multiple internal departments Work closely with management to ensure high-quality output
How you'll qualify...
Experience: 3 years of call center experience at minimum. Average of 100 calls or higher per day. English proficiency required.
Typing Speed: Ability to type 40 words per minute
Availability: Available to work a full-time schedule between 40-45 hours/week based on business needs.
Tech Savvy: Strong typing skills and proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office.
Communication: Ability to communicate through all mediums (verbal, listening, written). Receptive: Open to receive coaching feedback through regular meetings and apply learning. Remote: Disciplined and resourceful to meet business demands in a structured, virtual call center environment.
Work space: You’ll need a space free of distractions with high speed internet connectivity (minimum internet speeds of 15 Mbps upload and 100 Mbps download). PC or Mac device. No chrome books. Past job history shows duration at previous or currenrt employer lasted a minimum of 2 years.
Residency: Must be a resident over 18 years of age and live in a US state.
Job Type: Full-time
Pay: $35,000.00 - $65,000.00 per year
Experience level:
3 years
Shift:
8 hour shift
Day shift
Work setting:
Remote
COVID-19 considerations: Interview and work from the comfort of your home a independent contractor.
Application Question(s):
Do you understand this is a Remote Independent Contractor/1099 Position?
What is your Internet Download Speed? (Do NOT reply fast.) This is required to proceed . You can run a speed test by going to www.speedtest.net,
Which shift are you available part time or full time-
Monday- Friday 8am-430pm EST, 9am-530pm EST, 930am-6pm, 10am-630pm EST, or 11am-730pm, 12pm-830pm, 1230pm-9pm, 1pm-930pm EST or Tuesday-Saturday 11am-730pm or Sun -Thursday 11am-730pm EST
Experience:
Call center: 3 years (Required)
Customer service: 3 years (Required)
Language:
Spanish (Preferred)
Work Location: Remote
**IMPORTANT DISCLAIMER**
Job listings posted here on xoRemote.com are active at the time of posting, however, companies will sometimes close application pages or expire the application process if they receive enough applications or if the position is no longer available. Unfortunately, this is beyond our control. I encourage you to apply to these jobs as soon as possible! Be sure to bookmark this website or add it to your favorites and check back periodically throughout the day so that you can have first dibs on all job postings.
